We’re so glad you’re excited about your order. We do our best to process all orders for shipment within 72 hours of receiving them—with the exception of weekends and holiday rush times. The arrival date will depend on the ship method selected at checkout.
Yes. However, we are not responsible for any duties or taxes you may be charged.
Valid question! If you did not receive an Order Confirmation email shortly after placing your order, it is possible the order was not fully placed or that your email was entered incorrectly. Please reach out to Customer Service at email@example.com if you did not receive your Order Confirmation and we’ll make sure it gets straightened out.
We pride ourselves in our 100% hand-made, FairTrade products. JOYN Bags uses the highest quality materials with attention to detail. If you are not completely satisfied with your purchase, we will gladly accept returns on eligible merchandise, within 30 days of purchase. To be eligible for a return, the following conditions must be met:
Please respond to your order confirmation email, letting us know you’d like to initiate a return. Alternatively, you can reach out to firstname.lastname@example.org with your order number (e.g. joyful123). We’ll then be in touch to facilitate the rest!
If you are subscribed to our Email Blast, you will automatically receive FREE RETURNS on eligible merchandise! (Excludes FINAL SALE, and International customers.)
We take pride in the enduring quality of our handcrafted products, which is why we offer our customers a one-year guarantee. Our guarantee is a warranty against defects in materials (leather and hardware such as snaps, zippers, buckles, rivets, etc.) and workmanship. Our leather, as with all natural and recycled materials, will occasionally have unique characteristics such as: small scars, creases and variations in the color and are not considered defects. Validated warranty repairs are repaired or replaced at no charge. Exclusions and Limitations include FINAL SALE merchandise.
Proof of purchase is required to validate a return or exchange. Please include your order number (e.g. joyful123) or receipt in your email requesting a return. This way, we can issue a refund, store credit, or exchange that is equivalent to the original purchase price.
If you don’t have a receipt, we will work with you to verify your purchase. This is for JOYNbags.com customers only. Please let us know as much information as you can about your purchase so that we can locate a record of it.
Once your return is received in our warehouse, please allow 10 business days for processing.
If you purchased a JOYN bag from one of our Valued Retailers, please contact them directly to facilitate a return or exchange.
To help protect our customers and make sure every return or exchange is dealt with fairly, we reserve the right to not refund the following:
JOYN Bags is not responsible for any missing packages. We have the right to charge a restocking fee of 15%, if product is not returned in original condition. We reserve the right to refuse delivery of packages received without a Return Authorization.
The two keys to maintaining your leather, suede, or nubuck leather bag is to clean and condition it.