Return Policy

Due to the nature of our handmade products, each piece is unique and there is a small chance you receive a piece slightly different than you expect or see in the sample pictures. We will gladly exchange any item for the same piece within 30 days of original shipment date, if we have the item in stock. Your returned item must be in the original condition.

We accept returns within 30 days of original shipment date. We can refund your order in full or offer you store credit. 

Damaged items may be returned within 30 days of original shipment date in exchange for the same item only.  Keep in mind, our items are all made by hand, with natural materials. Our leather is 100% genuine leather and will wear with time. Our cotton is hand spun and hand woven, so there will be minor defects in the fabric.

Please send any additional questions, product images, etc. to joy@joynbags.comand you will be answered promptly!

Return Address
Attn: Returns
710 E. Main St. 
Siloam Springs, AR 7276

JOYN reserves the right to restrict or disallow exchanges or refunds for any reason.